Quality craftsmen to the retail jewellery trade

 

Descriptive details for the taking in of chain repairs:

 

·      The Hallmark – or describe any stamp/punch marks and the colour of the metal.

·         The type of item - Is it a necklet, ankle or watch chain etc?

·         The Length - Put the overall length or total length if broken.

·         The number of links - On heavy chain only.

·         The type of link - Box, Rope, Curb etc.

·         The clasp - Bolt ring, Parrot, Lobster catch etc.

·         Safety chain - Note if fitted

·       Pendant fitted - Remove and return to the customer unless cleaning is required or if it will not fit over the chain ends when repaired.  In this case fully describe the pendant. (See locket and pendant section.)

 

Check Note and test where necessary:

 

·         The condition - Is it stretched, twisted, crushed or worn?  Wear and strain does not always show on every link.  Areas around clasps may suffer more due to repetitive handling when releasing and fastening.  Also, when pendants are attached they can constantly rub a small section of chain resulting in moor wear.

·         The clasp - Is it working correctly?

·         Breaks - Measure the distance of the break from the clasp.

 

Advise customers and record on receipt.

 

·         Hollow chains - (especially Rope chains) may have to be trimmed back to the next undamaged link for a good join to be made.  Therefore, the chain may be slightly shorter on return.  The workshop will of course keep this to a minimum and advise if any drastic shortening is needed.

·         Chains such as - "S" Link chains and smaller Box chain etc may be ridged at the point of repair.  When accepting for repair it is essential to recommend light delicate use in future as neighbouring links will be subject to more strain due to the inflexibility at the point of repair.

·         Badly worn chain - Very weak or badly damaged chain if beyond practical repair should maybe tactfully declined.  You should also take into consideration if the item is of sentimental attachment.  If so the customer may be willing to pay more than the value of the item to have it repaired.