Quality craftsmen to the retail jewellery trade

 

Descriptive details for the taking in of Bracelet repairs:

 

·         The Hallmark - Or describe any stamp/punch marks and the colour of the metal.

·         The length - It may be stretched or a gents size.

·         The type of bracelet - Charm, Gate, Curb etc. (If difficult to describe include a small sketch).

·         Clasp - Note the type or style.

·         Safety chain - Is one attached?

·         Charm bracelets - If there are charms attached. See charm section.

·         Gate bracelets - Count the number of bars.

 

Check Note and test where necessary, advise customers and record on receipt.

 

·         The condition - Are there any dents, scratches? Is it twisted, crushed or any links/gates missing?

·         The Clasp - Is it working correctly?

·         Breaks or damage - Note the position relative to a fixed point i.e. the hallmark or a permanent clasp(Not the padlock)

·         Gate bracelets - Check rivets for wear or distortion.

·         Heavy bracelets - Count the number of links.

·         Sketch it! - Where specific points must be indicated or where descriptions are difficult. Show fixed points e.g. permanent clasps or hallmarks sketched the correct way up to read.

·         Identity bracelets - Describe the style and wording of any personalised engraving

Gate bracelets that are damaged or misshapen may conceal additional weaknesses. Therefore your customer should be advised that if the bracelet requires more work than you have noticed it will be re-estimated by the workshop in order to give a 12 month guarantee.

 

Advise customers and record on the receipt.

 

·         Hollow chains - (especially Rope bracelets) may have to be trimmed back to the next undamaged link for a good join to be made.  Therefore, the bracelet may be slightly shorter on return.  The workshop will of course keep this to a minimum and advise if any drastic shortening is needed.

·         Chains such as - "S" Link bracelets and smaller Box chain bracelets etc may be ridged at the point of repair.  When accepting for repair it is essential to recommend light delicate use in future as neighbouring links will be subject to more strain due to the inflexibility at the point of repair.

·         Badly worn chain - Very weak or badly damaged bracelets if beyond practical repair should maybe tactfully declined.  You should also take into consideration if the item is of sentimental attachment.  If so the customer may be willing to pay more than the value of the item to have it repaired.