Q. Why has the same stone fallen out after being reset?
It is unlikely that it is the same stone unless the following procedures are carried out when the item first comes in for repair.
A1. Half eternity rings - State which stone is missing by its position relative to the hallmark. For example first stone from left or second stone from right. We also photocopy all items of jewellery and this will also help you to determine which stone was originally replaced. We recommend these are stored by yourselves.
A2. Cluster rings - State which stone is missing relative to a clock face, for example 2 o'clock on outer row , 3 o'clock on middle row. We also photocopy all items of jewellery and this will also help you to determine which stone was originally replaced .We recommend these are stored by yourselves. In both of the above examples the positioning is based on the way you would normally read a hallmark.
Q. Why do we need to reclaw an item of jewellery?
A1. Claws catching - This is normally an indication that the claws are wearing and as this develops the claws become very thin and start to peel up , making them catch. It would be best to send the item in for an estimate to seek our professional opinion.
A3. For other items of jewellery a small diagram with an arrow pointing to the missing stone is an advantage.
A2. Wear at sides of settings - This can effect the strength of a claw and make it weak so although it appears the top of the claw is still holding the stone in place the claw itself is not strong enough to secure the stone.
Q. Why has a chain (necklet or bracelet) broken again?
A. There could be several reasons, another area of the chain has broken, it could be due to wear and tear, because the chain has been caught or the original repair has failed . All of these reasons make it necessary for us to keep a digital image on file.(see next question)
Q. Why do you take a digital photograph of the items you repair?
A..We guarantee our workmanship, we do not guarantee the item of jewellery as a whole. For example if we replace one stone we do not guarantee the stones we didn't work on. This applies to most types of repair so by keeping a digital image on file we can identify whether it is a new problem or a recurrence of the old.